Privacy Policy

1. Introduction

Welcome to Ugo Cabs. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services for taxi booking and parcel delivery.

By using Ugo Cabs, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register and use our services, we may collect the following personal information:

• Name and contact details (phone number, email address)
• Profile information and photograph
• Payment information (credit/debit card details, UPI information)
• Government-issued identification documents (for verification purposes)
• Emergency contact information

2.2 Location Information

To provide our taxi booking and parcel delivery services, we collect real-time location data including:

• Pickup and drop-off locations
• GPS coordinates and route information
• Location history during active rides or deliveries

2.3 Usage Information

We automatically collect information about how you use our app, including:

• Device information (model, operating system, unique device identifiers)
• App usage data and preferences
• Transaction history and service usage patterns
• Log data and crash reports

2.4 Communication Data

We may collect information from your communications with us, including:

• Customer support interactions
• Feedback and ratings
• In-app messages between users and drivers

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To facilitate taxi bookings, parcel deliveries, and connect you with drivers
• Payment Processing: To process transactions and send receipts
• Safety and Security: To verify user identity, prevent fraud, and ensure platform safety
• Customer Support: To respond to your queries and resolve issues
• Service Improvement: To analyze usage patterns and improve our services
• Communication: To send service updates, notifications, and promotional offers
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Drivers and Delivery Partners

We share necessary information (name, phone number, location) with drivers to facilitate your rides and deliveries.

4.2 With Service Providers

We may share information with third-party service providers who assist us with payment processing, data analytics, customer support, and marketing services.

4.3 For Legal Reasons

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.5 With Your Consent

We may share your information with other parties when you provide explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through certified payment gateways

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information is retained while your account is active
• Transaction records are kept for accounting and tax purposes as required by law
• Location data is retained for a limited period for service improvement and safety purposes
• After account deletion, we may retain certain information as required by law or for legitimate business purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can update or correct your information through the app or by contacting us
• Deletion: You can request deletion of your account and personal information
• Opt-out: You can opt-out of promotional communications
• Location Services: You can disable location services, though this may limit app functionality
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

9. Third-Party Links and Services

Our app may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our app and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Your Consent

By using Ugo Cabs, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.